TRACK YOUR ORDER INSTANTLY!

You can easily track your order with the "track order link" that you've received through your order confirmation mail/SMS. You can also track your order using the track order option available at the bottom of the page on our website. For app users, the "track order" option is present on the menu icon. For any additional support, you can contact our support team.

Order statuses typically indicate the current stage of your order in the fulfillment process. Here are some common statuses and their meanings:

• Pending: Your order has been received but not yet processed.
• Processing: Your order is being prepared for shipment.
• Shipped: Your order has been dispatched and is on its way to you.
• Delivered: Your order has arrived at your specified address.
• Cancelled: Your order has been cancelled, either by you or the seller.
• Returned: Your order has been sent back to the seller.

In case if you require to change your delivery address after placing the order, please contact our customer support or assigned courier company for assistance.

If your order gets delayed for some reason, first, you can track its status and then contact our customer support for assistance. In this way, you can be tension-free about your order and know its current status and the reasons behind its delay.

Set the delivery of your product within the specific timeframe that can be chosen while checking out. Anyhow, if you miss your product delivery, then the shipment will be returned to the country of origin. The customer can only file a refund claim if it’s eligible as per Ubuy's return policy.

There are several reasons why your tracking number might not be updated, like processing delays, carrier issues, label creations, lost packages and so on. For help, you can contact our customer support and clear out the confusion as required.